Delete your account

Last updated: 13 September 2026Effective date: 13 September 2026

This page explains how to delete your MobiGram account and what happens when you do. It applies to anyone with a MobiGram account — sellers and buyers alike — on Android or iOS. It supplements Section 8 (“Your rights and choices”) of our Privacy Policy.

MobiGram is operated by MobiOffice Software Innovations Private Limited (“MobiGram”, “we”, “us”, “our”), a company registered in India with its office at 514, 5th Floor, Rajhans Montessa, Dumas Road – Magdalla, Surat, Gujarat 395007, India.

You sign in to MobiGram with your mobile phone number and a one-time code; there is no email address or password on your account. Your registered phone number is therefore how we identify your account and how we verify a deletion request.

1. How to request deletion

You can request deletion in either of two ways. You do not need to sign in to the website, and you do not need to keep the app installed.

1.1 In the app

Open the menu — the same menu that contains Sign out.
Choose Delete my account.
Confirm.

Your request is recorded immediately and you are signed out of the app.

1.2 Without the app

If you have uninstalled the app or cannot sign in, send us the phone number registered to your account in one of these ways:

WhatsApp. Message our support line on WhatsApp — the Request on WhatsApp button at the top of this page opens the chat with a message you can complete; or
Email. Write to privacy@mobigramhq.com with the subject line Delete my account.

In both cases, include the phone number registered to your MobiGram account.

1.3 How we verify a request

We verify every deletion request through the registered phone number before acting on it — for example by sending a one-time code to that number, or by confirming with you on the WhatsApp number the request came from — so that nobody else can delete your account. We cannot act on a request that we are unable to verify.

2. What happens when your account is deleted

We process deletion requests within 30 days of receiving them. When your account is deleted:

Your phone number and name are removed.
Any business (company) that you alone own is deleted, including its catalogue and its invites.
Your memberships in businesses owned by other people are revoked; those businesses continue without you.
You are signed out on all of your devices, and notifications stop.

3. What we keep, and why

Records we must keep by law. Invoices, payment records and audit records that applicable law requires us to retain (for example, tax and accounting obligations) are kept for the period the law prescribes and are not used for any other purpose.
Messages in other people’s conversations. Messages you sent inside conversations with other users remain part of those users’ business records. They are attributed to the business you were acting for, and no longer carry your name or phone number.
Businesses with another owner. A business that has another active owner is not deleted; only your membership in it is revoked. Its catalogue, buyers and conversations stay with the remaining owner.
Aggregate statistics that do not identify you may be retained, as described in Section 7 of the Privacy Policy.

4. Timeline, and changing your mind

We process deletion requests within 30 days of receiving them.
Until your request is processed, your account still exists. If you change your mind, sign in to the app again and contact us (Section 5) to withdraw the request.
Once your account has been deleted it cannot be restored. If you want to use MobiGram again, you will need to create a new account, and a seller will need to invite you again.

5. Questions

For questions about account deletion, or about this page:

Grievance Officer: [Name of designated Grievance Officer] Entity: MobiOffice Software Innovations Private Limited Address: 514, 5th Floor, Rajhans Montessa, Dumas Road – Magdalla, Surat, Gujarat 395007, India Email: privacy@mobigramhq.com Phone: +91 99250 39603